Legal
Refund Policy
Last updated: June 1, 2026
We want you to be satisfied with your purchase. This policy describes the circumstances under which refunds are granted for licenses purchased at mdhm-group.com.
30-Day Money-Back Guarantee
If you purchased a paid license and are not satisfied with the software, you may request a full refund within 30 days of the purchase date - no questions asked.
To request a refund, email [email protected] with your order number or the email address used during checkout. Refunds are processed within 5-10 business days and returned to the original payment method.
Free Software
Our free applications are provided at no charge. No refunds are applicable to free downloads.
Conditions
A refund may be declined if:
- The 30-day window has passed
- The license has been used to activate the software on more devices than permitted and there is evidence of abuse
- The purchase was made through a third-party reseller - contact them directly in that case
Duplicate Purchases
If you accidentally purchased the same license twice, contact us within 30 days and we will refund the duplicate charge in full.
Technical Issues
Before requesting a refund due to a technical problem, we encourage you to reach out to support first. Most issues can be resolved quickly. If we are unable to resolve the problem within a reasonable timeframe, we will issue a full refund regardless of the 30-day window.
How to Request
Email [email protected] with:
- Your order number or the email address used for the purchase
- The product name
- A brief description of the issue (optional but helpful)
We confirm receipt within one business day.